A payment didn’t go through

What to do when a card charge fails.

  1. 1Double-check the card number, expiry, and CVC and try again.
  2. 2Try a different card if you have one.
  3. 3If it keeps failing, the bank is most likely declining it — contact your bank.
  4. 4Shops can record the visit as cash and settle in person as a fallback.

Good to know. If money left your account but the booking didn’t confirm, don’t pay twice — contact support with the date and amount and we’ll trace it.

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