Help Center
How can we help?
Search our guides, or browse by topic below. Everything here is public — no login required.
Getting started
Create an account, sign in, and set up the basics — for shops and clients alike.
- Create a Sylbma account
- Log in and log out
- Reset a forgotten password
For shops & barbers
Set up your shop, manage staff and schedules, and run the calendar.
- Set up your shop
- Add and edit services
- Set shop hours
Booking appointments
How clients find shops, book a cut, reschedule, and cancel.
- Book an appointment
- Reschedule or cancel
- Rebook your favorite barber
Payments & deposits
Card and cash payments, tips, deposits, and receipts.
- How payments work
- Take a payment (shops)
- Deposits explained
Account & profile
Manage your details, notifications, subscription, and account.
- Update your profile
- Change your password
- Notifications
Troubleshooting
Fixes for the most common problems clients and shops run into.
- A payment didn’t go through
- I can’t find a shop in the app
- I’m not getting notifications